How Our Terms Apply to Your Account
When you open an account with us, you agree to the terms that govern how your wallet, transactions and account activity are managed. These terms apply to all deposits and withdrawals made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Maybank2u. Each transaction is
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logged against your account and subject to our verification steps — this is standard practice to protect your funds and confirm identity where required. Your account is personal and non-transferable. Sharing login credentials or operating more than one account under the same identity is a breach
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of these terms and may result in account suspension. We reserve the right to request supporting documents to verify your identity at any point, particularly before processing a withdrawal. These terms are governed by the jurisdiction where you access the platform. Availability and eligibility depend on
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local law — if access is restricted in your region, these terms cease to apply from the point of restriction. We update our policy periodically; continued use of the platform after an update is treated as acceptance of the revised terms. For anything unclear, our support
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team is reachable via live chat and can walk you through specific clauses.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.